• ◆ The item must have been purchased directly from Aqzora's official website. If bought elsewhere (e.g. third-party retailer), please contact that retailer.
• ◆ Return or exchange requests must be initiated within 30 days of delivery.
• ◆ The product must be unused, uninstalled, and remain in its original condition and original packaging (including all accessories, manuals, and any free gifts).
• ◆ Any return or exchange request must be approved by Aqzora before sending back the item. Unapproved returns will not be accepted.
• ◆ For exchanges: we must receive the returned item (meeting above conditions) before shipping out the replacement.
• ◆ For returns: items must arrive back to us in original condition and packaging.

The following items or conditions are not eligible:

• ◆ Installed or used sinks / items.
• ◆ Products damaged due to incorrect installation, improper use, misuse, or modification.
• ◆ Items missing original packaging, accessories, manuals, or free-gift items.
• ◆ Custom orders, special made-to-order items, or products labeled "final sale".
• ◆ Accessories with visible wear or used accessories.
• ◆ Items returned without prior approval or return authorization.

• ◆ Contact Aqzora customer service within 30 days of delivery. Provide your order number, product model, and photos/videos (if applicable) showing the item and its packaging condition.
• ◆ If your request is approved, we will issue a Return Authorization (RA) number and send you return instructions + shipping label (if applicable).
• ◆ Carefully re-pack the item in original packaging, include all accessories/manuals/free gifts — and ship it back.
• ◆ Once we receive and inspect the returned item, we will notify you of approval or rejection.

• ◆ For approved returns: we will process the refund to your original payment method within 5–7 business days after we receive and inspect the return.
• ◆ For approved exchanges: we will ship the replacement item as soon as the original is received and inspected.
• ◆ If the return is rejected (e.g. item used, damaged, incomplete, or packaging missing), we will notify you with reasons and return the item (at your shipping expense).

• ◆ For standard returns/exchanges (not due to our error), customer is responsible for return shipping costs.
• ◆ For returns/exchanges due to defect, damage, or wrong item shipped, Aqzora will cover the return shipping costs.
• ◆ Items must be packaged securely — Aqzora is not responsible for any damage or loss during return shipping if the packaging is insufficient.

• ◆ Custom orders or special requests (e.g. custom-size sinks) are final sale and not eligible for return or exchange.
• ◆ Sale items or clearance items may be subject to special policy (non-returnable or exchange-only) — such conditions will be clearly indicated at time of purchase.
• ◆ During holidays, sale events, or peak seasons, processing times for returns/exchanges may be longer than usual.

• ◆ Email: tsmickey123@gmail.com / 13718137223@163.com
• ◆
  Live Chat / Contact Form: Available on our website Contact Us
• ◆ Please provide: order number, product model, photos (if applicable), brief description of reason.